Shipping Policy

Last updated: 2026-09-30

The short version

• Free shipping on every order. Whether you choose 1, 2, or 3 bottles, shipping costs you nothing.
• United States only. We ship to addresses in the United States.
• If we are ever late, we tell you, and you can cancel for a full refund.

1. Where we ship

We ship to addresses in the United States. [NEEDS FACT: whether we ship to Alaska, Hawaii, U.S. territories, and military APO/FPO/DPO addresses] We do not ship outside the United States at this time.

2. What shipping costs

Shipping is free on every Vivacelle order, on every pack. Where sales tax applies, it is calculated and shown at checkout before you pay.

3. When your order ships

We ship orders within [NEEDS FACT: order processing time, in business days, from order to shipment] after you place them. When your order goes through, you see a confirmation page with your order details. Please check that your shipping address is right before you pay; if you spot a mistake, email care@mainstaynaturals.com right away and we will do our best to fix it before your order ships.

4. How long delivery takes

Once your order ships, delivery usually takes [NEEDS FACT: typical delivery time, in business days, after the order ships]. Carrier delays, weather and holidays can add time.

5. Tracking your order

Once your order has shipped, email care@mainstaynaturals.com any time and we will send you its tracking information.

6. If we cannot ship on time

We follow the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule (16 C.F.R. Part 435). We ship within the time we tell you. If we do not state a time, we ship within thirty (30) days after we receive your complete order.

If we cannot ship on time, we will promptly:

• email you with the new expected shipping date and your right to cancel for a full refund;
• treat your silence after a first delay notice of up to thirty (30) days as agreement to that delay;
• treat your silence after any further or open-ended delay as a request to cancel, and refund you in full within seven (7) business days; and
• refund you promptly if you reply to any delay notice asking to cancel.

7. Lost, damaged, or wrong orders

If tracking shows your order delivered but you did not get it, or it arrives damaged or wrong, email care@mainstaynaturals.com with your order number. Our Refund and Returns Policy explains what we do, and our 180-day guarantee always lets you ask for a full refund.

8. Who ships your order

Your order is sold by Crane Health Holdings LLC d/b/a Mainstay Naturals, 1500 N Grant St #7971, Denver CO 80203, US, and shipped by our order-fulfillment provider. This Shipping Policy is part of our Terms of Service.

9. Questions

Email care@mainstaynaturals.com, or use our contact page.