Refund and Returns Policy

Last updated: 2026-09-30

The short version

• 180-Day Money-Back Guarantee: 180 days from the day it arrives. Contact our support team for a full refund.
• You have 180 days. Our 180-day guarantee is counted from the day your order is delivered.
• If you are not glad you tried it, contact our support team within those 180 days and we will give you a full refund.
• Nothing to send back. Opened or empty bottles qualify, and there is no return shipping cost to you.
• Your bonus guides are yours to keep, even if you ask for your money back.
• A one-time purchase. One time purchase, no subscription, no hidden fees.

1. Our 180-day guarantee

We want you to have time to find out for yourself. That is why the guarantee runs for 180 days, and why those days do not start until Vivacelle is in your hands. Take it as the label directs, on your own schedule, and then decide. If you are not glad you tried it, tell us within the 180 days and we will refund you. You do not have to explain why.

2. How the 180 days are counted

The 180 days start on the day your order is delivered, not the day you place it.

[NEEDS FACT: how we confirm the delivery date, for example the carrier's tracking record]

3. What the guarantee covers

The guarantee covers every Vivacelle order bought on mainstaynaturals.com, whether you chose 1, 2, or 3 bottles. If you join the Vivacelle Club, it covers each Club shipment too.

• Opened or empty bottles qualify. You do not need to keep any product, and you do not need to send anything back.
• What we refund: a full refund of everything you paid for the order: the price of your bottles, any sales tax we charged, and any shipping (every Vivacelle order ships free), back to the card you paid with.
• Shipping: every Vivacelle order ships free, and there is no return shipping cost to you.
• Bonus guides: if your pack came with free bonus guides, you keep them, even after a refund.

4. How to ask for your refund

1. Contact our support team within 180 days of the day your order was delivered. Email care@mainstaynaturals.com. To help us find your order quickly, please include your order number, the name on the order, and the email address you used at checkout.
2. You do not need to send anything back, and you do not need a return authorization number. There is no return shipping cost to you.
3. We confirm your refund by email and send it to the card you paid with within [NEEDS FACT: refund processing time] of receiving your request. Your bank may take a few more days to show it.

5. Returns

Because the guarantee needs nothing back from you, we do not ask for returns and we have no return address for them. Whatever is left in the bottles is yours to keep or throw away. You do not need to ship them to us to get your refund.

6. Late, damaged, or missing orders

If your order is late, our Shipping Policy explains how we tell you and how you can cancel for a full refund.

If your order arrives damaged or wrong, or tracking shows it delivered but you never received it, email care@mainstaynaturals.com with your order number and we will make it right. You are always covered by the full refund in Section 4. [NEEDS FACT: whether we also reship a replacement at no cost, and any time limit for reporting a damaged or missing order]

7. A one-time purchase, and the Club

Every checkout order is a one-time purchase. One time purchase, no subscription, no hidden fees. We charge your card once for the bottles you choose, and nothing else ships unless you ask for it.

If you choose to join the Vivacelle Club after you buy, you can cancel it any time, online, as our Terms of Service (Section 4) explain. Cancelling stops future Club shipments. Any Club shipment you have already received is still covered by this guarantee.

8. Card disputes

If something is wrong with a charge, please email us first. We can usually refund you faster than a card dispute can, and a refund under this policy does not need a dispute.

9. Who you are dealing with

Crane Health Holdings LLC d/b/a Mainstay Naturals
1500 N Grant St #7971, Denver CO 80203, US
Email: care@mainstaynaturals.com

This Refund and Returns Policy is part of our Terms of Service. Our 180-Day Guarantee page describes the same promise.